Registration Information:

When you register, we collect your mobile number, name, and address. Providing your email is optional.

Purchase Information:

We collect data related to your purchases of Palladium products, such as scanned QR codes, which allow us to track your loyalty points.

Account Data:

We store your points balance, transaction history, and other data related to your account activity within the app.

To provide services:

To manage your loyalty points, process your reward redemptions, and deliver rewards to the address you provided.

Account management:

To verify your account during the registration process and maintain your account details.

Notifications:

To send you essential notifications related to your account, reward status, and updates to the app.

Improvement of services:

To enhance the functionality of the app and improve the user experience based on your interactions.

Data Storage:

Your personal data is securely stored on dedicated servers located in Mumbai, India (Milesweb.in), and is protected using the latest security technologies.

Security Measures:

We implement multi-layered security protocols to protect your data, including:

• Web Application Firewall (WAF)
• DDoS protection
• Log analysis

Legal Requirements:

If required by law, we may disclose your information to comply with legal obligations or respond to lawful requests by government authorities.

Service Providers:

We may share your information with third-party service providers who assist in the operation of the app or delivery of rewards (e.g., logistics companies). These providers are obligated to keep your information secure and use it only for the services we request.

Account Deletion

If you wish to delete your account and data from the Palladium Prime Seller App, please follow the steps outlined below:

1. Open the App: Launch the Palladium Prime Seller App on your device.
2. Go to Settings: Tap on the "Settings" option located in the menu (usually at the bottom or top of the app screen).
3. Select "Remove Account": In the settings menu, select the "Remove Account" option.
4. Confirm Deletion: A confirmation message will appear, informing you that your account and data will be temporarily stored for 15 days before permanent deletion. To confirm, tap "Yes, delete my account".
5. OTP Verification: You will be asked to verify the deletion request via an OTP (One-Time Password) sent to your registered mobile number.
6. Successful Deletion: After successful OTP verification, your account will be deleted from the app, and you will be logged out.

Your data will be temporarily stored for 15 days from the date of deletion. During this 15-day period, you can choose to recover your account. After the 15-day period, your data will be permanently deleted.

Account Recovery

If you change your mind and want to recover your deleted account, follow these steps:

1. Attempt to Log In: Open the Palladium Prime Seller App and attempt to log in with your registered mobile number.
2. Account Deleted Message: You will receive a message stating: "Your account has been deleted. Would you like to restore it?"
3. OTP Verification: Tap "Yes" to restore your account. An OTP will be sent to your registered mobile number for verification.
4. Restore Account: After successfully entering the OTP, your account will be restored, and all previous data (including loyalty points and transaction history) will be reloaded into your account.

If you do not restore your account within 15 days, your data will be permanently deleted and cannot be recovered.

Access to Data:

You can request access to the personal information we hold about you by contacting us.

Correction of Data:

You may update or correct your personal details through the app settings.

Opt-out of Communications:

You can choose to opt-out of non-essential notifications or marketing communications by adjusting your notification settings within the app.